Break Fix | Our Services - IT Support | Xuper Limited

Break Fix

Our managed IT support services are there to provide confidence in your IT systems and the dependency you require from your critical business applications and services.

Xuper support is available with varying levels of cover to meet your specific requirements including break fix/on-demand IT support.

Our service desk is available 24/7 365 days a year and should any problem not be able to be resolved remotely,  we have an escalation to site process which enables you to have an engineer on site as quickly as possible.

 

Service Levels Agreements

We believe that working to contracted resolution times can only be a beneficial arrangement. We work to resolution timescales rather than the industry standard response timescales and believe that this sets us apart, giving you real information and an accurate indication of how long an issue will take to be resolved.

 

Guaranteed Fix

All of our Service Levels Agreements are available to upgrade to a premium fix time guaranteed

Join Xuper

See our current vacancies

Get in touch to see what service best suits your needs